trisula Platform Privacy Notice

What Data We Collect

When you register on trisula, we collect your name, email address, phone number, and date of birth. We use this information to create your account, verify your identity, and communicate with you about your account status or service updates. We also collect your IP address and device information (browser type, operating system) to detect fraud and ensure account security.

When you make a deposit or withdrawal on trisula, we record the payment method, amount, timestamp, and transaction status. This data helps us process your payments, reconcile your account balance, and comply with anti-money-laundering regulations. We do not store your full payment card details; payment processors handle that encryption separately.

We also collect cookies and similar tracking technologies. These help us remember your login preferences, track your navigation through trisula, and measure how you use our platform. You can disable cookies in your browser settings, though some features of trisula may not work as smoothly.

How We Use Your Data

We use your personal information for the following purposes:

• Account creation and management — registering you, verifying your identity (KYC), and maintaining your account.
• Payment processing — handling deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet).
• Fraud detection — monitoring for suspicious activity, unauthorized access, and money-laundering patterns.
• Customer support — responding to your inquiries, resolving disputes, and assisting with account recovery.
• Legal compliance — fulfilling regulatory obligations and responding to lawful requests from authorities.
• Service improvement — analyzing how you use trisula to enhance our platform, games, and payment options.

We do not use your data to send you unsolicited marketing emails or promotional messages unless you have opted in. We do not share your gaming history or account balance with other users or third parties.

Where We Store Your Data

Our servers may sit outside your jurisdiction. We use data centres in multiple regions to ensure service reliability and speed. Regardless of where your data is stored, we apply the same security standards and encryption protocols across all locations. Your data is protected by firewalls, access controls, and regular security audits.

We retain your personal information for as long as your trisula account is active. After you close your account, we retain certain data (such as transaction records) for a period required by local law or for dispute resolution. We delete data that is no longer necessary for our business purposes.

Third-Party Processors

We work with third-party service providers to operate trisula. These include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), hosting providers, and customer-support platforms. We share only the data necessary for these providers to perform their services. We require all third parties to maintain confidentiality and use your data only as instructed by trisula.

We do not sell your data to advertisers, data brokers, or marketing firms. We do not share your gaming activity with other platforms or services.

Your privacy is not a feature we add on—it is built into how trisula operates from the start.

Your Rights

You have the right to access, correct, or delete your personal information held by trisula. You can update your profile information (name, email, phone) directly in your Account Settings. If you wish to request a copy of all data we hold about you, or to request deletion of your account and associated data, contact our support team. We will respond within a standard business-hour window.

You also have the right to object to certain uses of your data, such as fraud-detection profiling. However, some data processing is necessary to operate trisula and comply with law; we cannot delete data that is required for regulatory purposes.

Security Measures

We protect your data using SSL/TLS encryption for all data in transit. Your password is hashed and salted, so even our staff cannot see it. We recommend enabling two-factor authentication (2FA) in your Account Settings for extra security. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

If we discover a data breach, we will notify you and relevant authorities as required by law. We maintain incident-response procedures to minimize harm and restore service quickly.

Cookies and Tracking

trisula uses cookies to store your login session, remember your preferences, and track your navigation. These are essential for the platform to function. We also use analytics cookies to measure traffic and user behavior—this helps us understand which features are popular and where we can improve. You can disable non-essential cookies in your browser settings without affecting core functionality.

Contact and Updates

If you have questions about our privacy practices or wish to exercise your rights, contact our support team via email or in-app messaging. We respond during business hours in English and Bahasa Indonesia. We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated notice on trisula and updating the effective date.

Our commitment to your privacy is ongoing. We design trisula with privacy in mind, and we continue to strengthen our data protection as our platform grows. Your trust is what allows us to serve users across supported regions with confidence.

This privacy notice is effective as of the date posted on trisula. By using our platform, you accept these privacy practices.